اسهامات بعض أدوات تحسين الجودة في دعم تطبيق مواصفة نظام الإدارة البيئية دراسة ميدانية في مديرية بلدية الموصل

Abstract

The aim of this study is to assess the extent to which the requirements of the Environmental Management System (ISO 14001:2015) are met using selected quality measurement tools, namely the cause-and-effect diagram and the Pareto chart. These tools were applied in the Directorate of Mosul Municipality in Nineveh Governorate. The problem addressed in this study is the lack of possession of the ISO 14001:2015 international standard for environmental management system by the Directorate of Mosul Municipality. The problem was framed by several questions, including the most suitable quality measurement tools for implementing the ISO 14001:2015 standard in the Directorate of Mosul Municipality. The study revealed a gap between the actual situation and the requirements of the standard in the Directorate of Mosul Municipality, with a percentage of 63.1%, indicating that the administrative practices do not comply with the international requirements of the environmental management system. Among the main findings of the study are the existence of work procedures according to the ISO 14001:2015 standard, but they are concise and do not cover the actual operational and environmental reality of the Directorate of Mosul Municipality. Additionally, there are guiding documents and work instructions that are not activated or implemented accordingly. This was evident through the gaps identified in the results of the quality analysis tools used in this study, such as the cause and effect diagram and the Pareto chart. One of the key recommendations provided by the researchers is the necessity for the Directorate of Mosul Municipality to focus on the requirements and quality measurement tools related to its system, and for the senior management in the municipality to support the environmental management system.