Communication Skills among Nursing staff at Azadi Teaching Hospital

Abstract

Communication is an important topic, perceived as inevitable for providing effective and high-quality health care among both patients and health care providers.” To assess nurse’s communication skills and identify the relationship between socio-demographic characteristics and nurse’s communication skills. Quantitative design, a descriptive study had been carried out at Azadi Teaching Hospital and from the period of 5th November 2017 to 8th May 2018. To assess nurse’s communication skills and identify the relationship between socio-demographic characteristics and nurse’s communication skills. The collected data coded and entered to the SPSS software version 22. In this study, the data were analyzed by using inferential statistical and descriptive analysis. The mean score of the communication skills items ranging from (3.21-3.74), on the other hand 65% of the sample had Moderate communication skills and male nurses had higher communication skills. In inferential analysis indicate a significant relationship between Nurses Communication Skills and Educational level, in addition to a significant Association between Age and Years of Experience. Overall sample level of communication skill of the current study was moderate level and male nurses had higher communication skills. Levels of communication skills increase with increasing Professional satisfaction and Professional interest. Giving priority to communication skills during courses of study for the nursing students and conducting communication skill training course for the staff.