The impact of human capital on improving the level of quality of health services: An exploratory study of the opinions of a sample of administrative leaders in a selected group of hospitals in Salah al-Din Governorate-Iraq
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As health institutions are constantly working to develop their human resource, to provide the best quality of health services. This study aimed to broaden the vision and boundaries of knowledge and comprehension of human capital by assessing whether exist a relation between human capital and the quality of health services and demonstrating the impact of human capital on the quality of health services in healthcare sector. This research was performed in three hospitals: Salah Al – din General Hospital, Military Hospital, Al-Tawfiq Hospital which are located in Salah El-Din Governorate. A descriptive approach was used with a structured questionnaire to evaluate the components of human capital (HC), the health service quality and to find out the impact of human capital on health service quality. A total of 152 out of 164 individuals who held administrative positions in the targeted hospitals were surveyed the data collected were analyzed using SPSS v.27. Results of the survey showed that skills are the most important component of HC followed by values while values are the most component that has impact of quality of health services. However, the results proved that there is significant correlation between the human capital and the quality of health services in addition to the presence of positive significance by Human capital on quality health services. The findings recommended that hospitals should give more concerns to the HC such as sharing knowledge, enhancing employees for development through education and trainings to gain more skills in order to improve the quality of services that is delivered to the patients.
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